March 26, 2020
As the impact of COVID-19 continues to be felt worldwide, we wanted to reach out proactively to let you know what we have been doing to help protect our staff and customers during these challenging times. We have been closely monitoring updates from the Center for Disease Control (CDC), World Health Organization as well as the guidelines from Canada’s Federal and Provincial governments.
Limiting in-person meetings
For the health and well-being of our team and community, we have significantly limited in-person meetings. Any team member who is able to perform their job function remotely is now working from home. For those who need to be in the office, we have increased our efforts to keep our offices safe, clean and at a minimum, compliant with CDC recommendations.
All international and transborder travel has been suspended for the time being. In-country travel and office visitors have also been limited and are being managed on an approval basis. Our team has been outfitted with the technology needed to conduct online meetings and they are fully equipped to collaborate remotely.
Remote customer support
Our Customer Success team is committed to your success and will continue to support you remotely via video and teleconferencing.
Our production team continues to manufacture robots on schedule. With a solid inventory position, we have the materials to fulfill on all current customer orders and maintain stock. We’re working closely with our logistics providers to understand any impact on shipping times. As of March 26th we are not experiencing any COVID-19 related delays.
We’re committed to working with you in a safe and productive manner and will provide updates as the situation evolves. Our leadership team is meeting on a daily basis to ensure we are taking the appropriate measures to support our team and customers. Please do not hesitate to reach out to your contacts at Clearpath Robotics with any questions or concerns.
Julian Ware, General Manager